Call Center Preparedness Training Program

Call Center Preparedness Training

Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities, questioning skills, and telephone skills. These skills are essential to help you to communicate effectively and professionally with your call center customers.

Objectives:

At the end of the training, the participants will be able to:

• provide the knowledge that call center agents need to deliver excellent service
• have an introduction to the fundamentals of the interpersonal skills that are needed in a service or sales position
• learn telephone etiquette skills that will enhance customer satisfaction.

THIS PROGRAM IS COVERED BY OUR 3-FOR-1 PROMO!

WE OFFER IN-HOUSE,HOME-BASED, AND ONLINE SESSIONS

please give us a call at 403-0833 for more details.